Do I get a gift with my first order?
Yes! Every first order over $49 gets a FREE Squeak Squad Toy Set ($14.99 value). Just add it to your cart and use code WELCOME at checkout.
How do I choose the right size?
Measure your pet from nose to base of tail while they're curled up asleep, then add 6–10 inches. Between sizes? Size up. Most pets love room to stretch. Every product page includes a detailed size guide.
Are your beds machine washable?
Yes! Our beds, covers and blankets are machine washable on a gentle cycle. Tumble dry on low or air dry for best results.
How long does shipping take?
Orders are processed within 1–3 business days. Most US orders arrive 7–12 business days after processing. You'll receive tracking by email as soon as your order ships. See our Shipping Policy.
Do you offer free shipping?
Yes, standard shipping is free on US orders of $49 or more.
What is the 60-Night Calm Guarantee?
If your best friend isn't sleeping calmer within 60 nights of delivery, we'll refund you 100%. No hassle, no hard feelings. See our Refund Policy.
My order arrived damaged. What should I do?
We're so sorry! Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund at no cost to you.
Are your products safe for chewers?
Our beds and toys are made for everyday comfort and play, but no pet product is indestructible. Always supervise your pet with new items and remove anything that becomes damaged.
How can I contact you?
Email shopifysnoutsociety@gmail.com or visit our Contact page. We reply within 1 business day.