Refund policy

Return and refund policy

Last updated: September 29, 2026

Our 30-Day Happy Pet Guarantee

At Snout Society, we want every pet to love their new favorite thing. If your order isn't right for you or your pet, you may request a return, exchange, or refund within 30 days of delivery, subject to the terms below. Snout Society is a brand operated by THG GLOBAL LLC ("we," "us," "our").

How to Start a Return

Email us at shopifysnoutsociety@gmail.com with your order number and the reason for your request. Photos help us resolve things faster.
Our team will reply within 1–2 business days with next steps, including the return address if a return is required.
Please do not send items back without contacting us first. Items sent to the manufacturer or to an address we did not provide cannot be accepted.
Eligibility

Requests must be made within 30 days of the delivery date shown in your tracking information.
Returned items should be clean, free of excessive damage, and include all original components.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no additional cost to you.

Exchanges

Need a different size or color? Contact us and we'll help arrange an exchange, subject to availability. The fastest way to get what you want is to return the original item and place a new order.

Non-Returnable Items

Gift cards
Items marked as "Final Sale" at the time of purchase
Items that are heavily soiled, chewed, or damaged through misuse
Refunds

Once your return is received and inspected (or your request is approved when no return is required), we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders can be canceled free of charge before they ship. Because we process orders quickly, please contact us as soon as possible. Once an order has shipped, it can be returned under this policy.

Contact Us

THG GLOBAL LLC (d/b/a Snout Society)
412 W 7th St, STE 1130, Clovis, NM 88101, United States
Email: shopifysnoutsociety@gmail.com